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Compliments
We would also be pleased to receive any positive feedback you may have about our work. Please let the probation staff or their managers know if you are satisfied with our work. You can also write to the Chief Officer with your comments at the address provided. |
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Statement to all staff and service users on equal opportunities
We all have a personal responsibility not to discriminate against, directly or indirectly, harass or victimise any person on grounds of race, colour, nationality, citizenship, ethnic or racial origins, gender, marital status, disability, age, political or religious beliefs, sexual orientation, dependants, trade union membership or any other ways. |
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Complaints
If you feel you have been treated unfairly or unreasonably you should try to talk about this with your supervising officer first or their manager.
If you are not satisfied with the response you get you can write to Gerry Marshall, the Chief Officer, at:
Thames Valley Probation Area
Kingsclere Road
Bicester
Oxon
OX26 2QD
If you are still not satisfied with the answer, then you have a right to appeal.
The Chief Officer will explain how you can appeal when you have contacted him.
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 For easy to read information about complaints and your rights visit the Prisons and Probation Ombudsman for England and Wales.
www.ppo.gov.uk
The Ombudsman investigates complaints from people on probation supervision, and people in prison. The Ombudsman is completely independent from the National Probation Service and the Prison Service. |
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